Case study Princesshay Shopping Centre

Background

Based in the heart of Exeter, the multi-award winning Princesshay Shopping Centre covers 530,000 ft² and is one of the most unique shopping centres in the country. Comprising seven distinct shopping areas, two car parks and six residential blocks, Princesshay is home to 70 shops and has an estimated annual footfall of more than 10 million. The Centre is laid out in European style squares that accommodate cafes and restaurants and features distinctive architecture that complements the ancient Roman structures it is built around.

Brief

To provide responsive, planned and reactive, mechanical and electrical maintenance solutions, including, heating, ventilation and air conditioning (HVAC) maintenance to The Crown Estate’s Princesshay Shopping Centre.

Summary of works provided

Four dedicated static engineers, supported by our specialist team of mobile commercial gas, electrical and HVAC engineers ensure continuity of services across the site 24/7/365, maintaining and optimising the following assets:

• HVAC & chiller units
• Pump sets
• AHUs & ventilation equipment
• Water hygiene & plumbing services
• UPS & standby generators
• Lighting systems
• Gas fired & fan assisted appliances
• Building management systems (BMS)
• Fire protection & prevention systems
• Lightning protection
• Thermography
• Air compressors

The Evotech team deliver a high-quality and responsive service based on ‘best value’ and provide highly effective and professional services to support Princesshay Shopping Centre’s business and that of its tenants.

Working collaboratively with the Centre’s management team we have developed a fully bespoke service to meet the demanding needs of such a large, busy retail area. Providing four dedicated on site maintenance engineers, supported by our specialist team of commercial gas, electric and air conditioning engineers, we are able to ensure continuity of services for the Centre, enhancing its environment and visitor experience.

Our dedicated engineers work to a robust maintenance schedule to keep the Centre running at optimum levels and provide a safe and comfortable environment for both staff and visitors alike. Out of hours support is accessible via our 24/7 helpdesk team who are able to rapidly mobilise our on-call engineers.

Our engineers aim to reduce the running costs across the site at every opportunity and upgrade services to more energy efficient systems, as installed equipment reaches the end of its lifecycle.

We recently replaced the air conditioning system within the centre’s management suite with a more effective and energy efficient system and also converted the suite’s lighting to LEDs, providing improved life cycle expectancy and reduced energy consumption and so reducing running costs for Crown Estates.